If you are not satisfied with the product, you have the right to exchange
or return the product within 14 days of the products' arrival.
The product must be unopened and unused. The return notification must be
made without delay by phone, e-mail or letter to Backstage Beauty.
The products must be sent back without delay, however no later than
within 14 days of receiving the products.
We will return the payments without delay and no later than 14 days after
the receipt of the cancellation notice, except for additional costs
caused by other than the cheapest possible delivery method.
However, the seller has the right to withhold payment until he has
received the goods back or until the customer has proven that he has
sent the goods back, unless otherwise agreed separately.
We return the payments using the payment method that was used in the
original transaction, unless otherwise agreed separately, however,
always so that the return does not incur additional costs for the customer.
If the value of the product has been reduced by the customer,
he must be responsible for the resulting costs.
If you want to exchange the product for another one, you must send
the original product back without delay. The product must be unopened
and unused. The customer pays the postage for the return of the product
and the seller pays the postage for sending the new product. The seller
can refrain from sending a new product until the returned product has
If there is a defect in the product, the complaint must be made as soon
as possible by e-mail or telephone to the seller. In most cases, a new
product will be sent to replace the damaged product free of charge.
If the product is lost or damaged during transport or otherwise does
not match your order, you must report the error in writing to
firstname.lastname@example.org within 14 days at the latest or by calling
the phone number mentioned in the contact information.
If the package is clearly damaged in transit, you must immediately
file a complaint with the shipping company of your chosen delivery